They help us to make the right decisions and guide ho​​​​w we treat our colleagues, our patients and their family and friends.

In order to be a successful Trust and make sure we are giving our patients the best care possible, we all need to work together as a team and respect each others roles.

The values help us do this better.

Our values and behaviours will guide how we recruit, induct, train, develop and manage our staff and how we provide services and care.​​​​​​​​​​​

Taking Pride

Being advocates of our organisation and recognising the important contribution we make to its success.

We will

  • Fulfil our roles and responsibilities to the best of our ability
  • Encourage our colleagues to do the best job possible
  • Act positively even when faced with challenges
  • Openly share ideas and best practice with colleagues

  • Proactively seek and share information

​We will not

  • Obstruct colleagues from being able to effectively do their job
  • Complain without recommending a solution
  • Engage in negative gossip​

Striving for Continuous Improvement

Seeking and acting upon opportunities to do things better

We will

  • Encourage each other to express opinions and ideas about how we can improve patient safety and the overall quality of our services
  • Speak up if we can see a safer, more efficient or cost-effective way of doing things
  • Look for the positives, not the negatives, when others express ideas and views
  • Actively participate in personal and professional learning and development

  • Act on feedback to improve our personal performance

We will not

  • Discourage someone from trying a better way of doing things
  • Reject opportunities to improve the way we work
  • Deliberately avoid or ignore problems, or difficult situations, which we can help resolve​

Acting with Integrity

Being honest and motivated by the best interests of those we serve

We will

  • Maintain high personal and professional standards
  • Do what we say we are going to do
  • Speak up when we think something is wrong

  • Admit to our honest mistakes
  • Gather information to help understanding, before making judgements

We will not

  • Put self before others
  • Abuse our authority or influence over others by showing favouritism, or discrimination in any way 

  • Allow our personal moods to affect others​

Demonstrating Compassion and Respect

Supporting our colleagues, and those we serve, with kindness and understanding

We will

  • Treat everyone fairly
  • Maintain a safe environment for our colleagues and patients
  • Be polite and courteous towards colleagues, patients and others with whom we have contact
  • Help others when they are in need of our support
  • Demonstrate a positive attitude towards diversity by paying attention to others’ different needs

We will not

  • Take advantage of others’ kindness, helpfulness or support
  • Deliberately exclude others
  • Be critical or judgemental of others and their situations​​

Assuming Responsibility

Having ownership of our actions and a willingness to confront difficult situations

We will

  • Consider the impact of our decisions on others before acting
  • Learn from our mistakes by taking appropriate action
  • Take care of our health, wellbeing and safety at work
  • Take responsibility for resolving problems

  • Challenge inappropriate behaviour, or poor working practices

We will not

  • Allow processes to undermine or detract from meeting patient needs

  • Complain about situations without suggesting solutions
  • Expect others to work ‘above and beyond’ when we are not prepared to do so ourselves​​